Privacy Policy
1. Introduction
We respect and support individual rights to privacy and the protection of Personal Data. We know how important it is to protect your personal information and we want to make every user experience on our Website safe and secure. In line with this objective, we have developed this Policy to explain to you our practices for the collection, use and disclosure of your personal data and information.
2. Applicable Law.
The applicable data protection law (hereinafter the “Applicable Data Protection Law”) consists of the applicable national and EU legislation on the collection, use and disclosure of your personal data by us, including Regulation (EU) 2016/679 of the European Parliament and of the Council adopted on 27 April 2016 and applicable from 25 May 2018 (hereinafter the “Regulation”).
3. Definition of Personal Data.
For the purposes of this Policy, “Personal Data” means information and data about a specific individual, such as, for example, date of birth, first and last name, home address, telephone number, gender, IP address, etc. We collect, use or disclose your Personal Data in accordance with this Policy and in accordance with Applicable Data Protection Law.
4. Controller.
The Company is the controller of your Personal Data and in this capacity, the Company undertakes to make every effort to ensure the confidentiality of your Personal Data and to ensure the unhindered exercise of your rights under the applicable Personal Data Protection Law.
5. Special note for minors.
Minors under the age of eighteen (18) and persons who do not have full capacity for legal capacity, according to the applicable jurisdiction in their case, are prohibited from disclosing to Us, through the Website, by telephone or in any other way, their Personal Data, without the prior consent of the person or persons exercising parental authority over them. We ask these persons not to submit information to Us. In the event that users of the Website are under eighteen (18) years of age and continue to disclose their Personal Data to us through the Website, we shall be deemed by us to have obtained the prior consent of the person or persons exercising parental authority over them.
6. You provide us with your Personal Data in the following cases:
If you wish to proceed to the creation of a personal account through your registration on the Website: you will be asked for some personal information, such as your first and last name, your e-mail address, your date of birth and possibly other data that can be used to identify you personally.
When you use our Services: you may be asked for certain personal information, such as your postal address, payment method details when you order from our online store and your e-mail address when you subscribe to one of our competitions or newsletters.
If you contact (in writing or orally) the Company’s Customer Service Department: we may store/register your relevant correspondence/communication, as well as any data that you will be requested and are necessary for your better service and/or proof of our business relationship (e.g. in case you place a telephone order for products).
7. Information we receive automatically when you visit the Website or use the Services.
Website: We may collect information from the Website and from the way you use it. When you visit the Website, your web browser sends data to our servers. With this information we can optimise our services, personalising and improving your experience when you use the Website (via computer, mobile phone or other mobile device).
This information may include the following items:
your IP address,
the date and time of your visit to the Website,
the referring URL (i.e. the website from which the user came),
the pages you have visited on our website,
information about the device you are using and your web browser (web browser type and version, operating system, etc.).
Information about your location
When you visit the Website from your computer, mobile phone or mobile device, we may collect and process information about your actual location, based on, for example, the GPS signals emitted by the device. We may also use various other technologies to determine your location, such as your device’s sensor data which may, for example, provide us with information about nearby Wi-Fi access points, or Near Field Communication (NFC) and/or GSM towers. Please note that we will let you know when we are going to use your location information, and you can usually opt-out or opt-in of having your location information sent through your device settings or the
Cookies and other identifiers
We and our partners use various technologies to collect and store information when you visit our Site, and this may include sending one or more cookies or other identifiers to your device. More information on how we use cookies and identifiers and how they can be disabled can be found below in article 15.
8. Information about Personal Data collected by other websites – Advertising through third parties.
We may place links on the Website to other websites operated by third parties, as we have and will have future partnerships with third parties. When you click on these links or otherwise visit, participate in or use the services or websites of other parties, whether or not they contain our trade name, trademarks and other intellectual property rights, along with those of the third party operating the website, you should be aware and understand that We do not control the business practices of those parties, and that this Policy does not apply to those other parties or their websites.
We allow third party companies to serve advertisements and/or collect certain anonymous information when you visit the Site. These companies may use anonymous, non-personally identifiable/identifiable information when you visit the Website or other websites in order to provide advertisements for goods and services that may be of interest to you. These companies usually use a third-party cookie or web beacon to collect this information. More information about cookies can be found below in Article 15.
9. Use of Your Personal Data.
We use your Personal Data for the purposes summarised below:
Managing your order placed through the Website or by phone: we use information such as your name, address and payment details to enable us to process and deliver your orders, and to keep you informed of the status of your order. We may also use the information to assess your creditworthiness, and we may use the services of third parties to do so.
Customer Service Department: If you contact (by phone or in writing) our Customer Service department (or vice versa), we use your order information and our communication history to respond to your requests, manage your order, facilitate the exercise of your rights and generally provide you with the best possible service.
Marketing/Promotion: To send you e-mails with news and updates about the Website and our Services, to provide you with and send you information targeted to your interests (such as electronic banners and offers), in each case taking your prior consent to use your Personal Data for the above purposes.
Use of the Website: To improve and customize the content of the Site and product offerings, to analyze the use of the Site.
Other services of the Company: We may also use your Personal Data to provide you with information about products and services provided by third parties. We may also use your Personal Data to forward messages from other members or users to you, thus facilitating your communication with other members or users of the Website.
Dispute resolution: We may also use your Personal Data to resolve disputes, troubleshoot problems and enforce any policies and rules governing the use of the Website and to notify you of changes to your use of the Website, its Terms of Use and Privacy Policy.
Other purposes: To the extent required by law, we will seek your consent when we want to use your information for purposes other than those listed above.
The provision of your Personal Data is voluntary. However, in some cases, if you do not provide us with your Personal Data, you will not be able to access all or some of our Services.
10. Disclosure of Your Personal Information.
We do not sell your Personal Data to third parties, nor do we grant licenses to third parties to use it on their behalf. However, in the ordinary course of our commercial activities we may share some of your Personal Data with:
a limited number of our staff and employees in our marketing, sales, customer service and technical departments to the extent necessary to provide you with the Services,
our third party partners acting on our behalf in accordance with this Policy (as more specifically set out below),
or as permitted or required by applicable Personal Data protection legislation.
You can request a full list of the processors processing on our behalf by sending a written request to the address at the beginning of this Policy.
10.1 Service companies.
We may use third party service providers (e.g. web hosting providers, data management providers) to manage one or more aspects of our business activities, including processing or delivering personal information on our behalf. When we use an external company or partner, we use contractual obligations or other appropriate means to ensure that your Personal Data is used in a manner consistent with this Policy and applicable law.
10.2 Disclosure under the law.
We may disclose your Personal Data as permitted or required by law. For example, we may be required to disclose and communicate your Personal Data pursuant to a court order, prosecution order or writ, or a decision of another person or administrative body with statutory authority to compel disclosure of such information. If we have reasonable grounds to believe that your Personal Data could be useful in the investigation of improper or illegal activity, we may disclose such information to law enforcement agencies or other appropriate investigative authorities.
11. Right of information, access, objection and deletion.
11.1 With respect to your Personal Data, you retain, inter alia, the rights to information, access, objection and erasure («right to be forgotten»), as set out in particular in Articles 13-22 of the Regulation. In this context, at any time you may access your Personal Data that we maintain in databases in order to modify, correct or update these data, and even to object – at any time and for any reason – to the processing of Personal Data concerning you, as well as to withdraw any consent you may have given to the processing or to request their permanent deletion from the Company’s records. To do this, please follow the steps indicated in the message you will receive via the relevant means of communication (such as e-mail or SMS).
11.2 If you wish to withdraw your consent from all our newsletters as well as your consent to the use of your Personal Data for marketing, product and/or service promotion purposes, then you can use the unsubscribe link as indicated in the emails you have received. Alternatively, you can contact our Customer Service Department by e-mail at info@vanguard-drones.com or by phone on 216 20 20 140. Please note that we may need to ask you to verify your identity before we can proceed with your request.
11.3 You may also request at any time to have your Personal Data that we hold in our records permanently deleted by contacting our Customer Service Department by e-mail at info@vanguard-drones.com or by telephone at 216 20 20 140. For our part, we will respond within thirty (30) working days of receiving your request.
In the event that we do not respond or our response is not considered satisfactory by you, you have the right to appeal to the Data Protection Authority and request a review of our response or failure to act.In the event of a request for erasure by you:
a) We will stop using and making available your Personal Data (unless otherwise provided or required by law).
b) We will delete all of your Personal Data from our databases, except for that contained in emails, correspondence or other documents that we may keep in order to be able to prove the terms of our contractual relationship with you or as otherwise provided by applicable law.
c) Taking into account the available technology and implementation costs, we will take reasonable technical and organisational measures to inform other processors who process your Personal Data on our behalf as specifically mentioned above that you have requested that they (the processors) delete any links to such data or copies or reproductions of your Personal Data.
Please note that we may need to ask you to verify your identity before proceeding with the above request.
12. Summary of your rights under Applicable Privacy Law.
In the context of respecting your privacy/personal life, we strive to ensure that your Personal Data is handled in accordance with Applicable Law.